At VELVETASTEP, we take pride in delivering your carefully selected wardrobe essentials with precision and care. Our streamlined fulfillment process ensures that every order—whether it includes timeless apparel, versatile accessories, or statement footwear—is packed and dispatched within 1-2 business days. We partner with trusted logistics providers to maintain reliability while prioritizing sustainability in our packaging.
Orders placed before 12 PM EST are typically processed the same business day. While delivery speeds vary by destination, most domestic shipments arrive within 3-7 business days after dispatch. International deliveries may require additional transit time due to customs clearance. Seasonal peaks or unforeseen carrier delays may occasionally extend these estimates, but we proactively monitor all shipments to minimize disruptions.
We offer transparent shipping options tailored to your order value:
Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60.
Free Shipping (10-15 Business Days): Automatically applied to orders of $60 or more. No minimum threshold applies to subscribers of our loyalty program.
Currently, we ship to over 50 countries across North America, Europe, and select Asia-Pacific regions. Some remote locations or areas with trade restrictions may experience delivery limitations. During checkout, our system will automatically validate your address eligibility. For specific inquiries about military addresses or Caribbean territories, please contact [email protected] prior to ordering.
Once your order ships, you'll receive a confirmation email containing:
- A direct link to track your package in real-time
- Estimated delivery date range
- Carrier contact information
For guest checkouts, simply enter your order number and email address on our Order Tracking page. Most international tracking updates become available 24-48 hours after dispatch.
While 98% of deliveries arrive on time, occasional delays may occur due to weather or customs inspections. If your tracking shows no movement for 5+ business days or the estimated delivery date has passed, please:
1. Check carrier announcements for regional disruptions
2. Contact the shipping provider directly using your tracking number
3. If unresolved, email [email protected] with "Shipping Delay" in the subject line. We'll initiate a trace investigation and keep you updated every 48 hours.
International customers are responsible for any applicable customs fees, which vary by country and order value. These charges are separate from your purchase and typically collected upon delivery. We declare all items at actual value and cannot mark shipments as "gifts" to avoid fees. For EU orders under €150, VAT is included at checkout. We recommend consulting your local customs office for specific duty calculators before ordering high-value items.
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