You know, running an online store isn’t just about selling products—it’s about building connections. That’s why we at velvetastep make it a point to read every single message that comes our way. Seriously, we’ve even had our founder, Alex, personally reply to customer emails at midnight (more than once!).
Got a question, suggestion, or just want to chat? We’re all ears. Here’s how you can reach us:
Prefer typing? Our live chat is available during business hours—look for the little icon in the corner. Or, if you’re old-school like some of us, fill out the contact form below.
Honestly, some of our best ideas have come from customers like you. Last year, a simple email about packaging led to our eco-friendly redesign—which, by the way, cut waste by 30%. So don’t hold back! Whether it’s praise (we love those), concerns (we fix those), or random thoughts (we enjoy those too), hit us up.
P.S. If you’re wondering why we’re called velvetastep... well, that’s a story best told over email. Ask us ;)
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